Privacy policy

At ccosme.com (hereinafter referred to as "we", "us" or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, purchase our products or interact with our services. By accessing or using our services, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information depending on your interaction with our website and services:
  • Personal Identification Information: Such as your name, email address, phone number, shipping address, billing address and other information you provide when registering an account, placing an order or contacting customer service.
  • Payment Information: When you make a purchase, we may collect payment details (e.g., credit card number, PayPal account information) through our secure third-party payment processors. We do not store full payment card information on our servers.
  • Website Usage Information: Including your IP address, browser type, operating system, access time, pages visited, search queries and other usage data collected through cookies and similar tracking technologies.
  • Communication Information: Records of your communications with us, such as emails, chat logs or phone call notes when you seek customer support or provide feedback.
  • Voluntary Information: Information you choose to provide, such as product reviews, survey responses or social media information when you connect with us through social platforms.

2. How We Use Your Information

We use your personal information for the following legitimate business purposes:
  • Process and fulfill your orders, including verifying payment, arranging shipping and providing order updates.
  • Provide customer support, respond to your inquiries, resolve complaints and address your needs.
  • Manage your account, including logging in, updating personal details and maintaining account security.
  • Improve our website and services by analyzing usage data, understanding customer preferences and optimizing user experience.
  • Send you relevant information, such as order confirmations, shipping notifications, product updates or promotional offers (you can opt out of promotional communications at any time).
  • Ensure the security of our website and prevent fraud, unauthorized access or other illegal activities.
  • Comply with legal obligations, such as tax reporting, product safety regulations or responding to legal requests from authorities.

3. How We Share Your Information

We will not sell, rent or lease your personal information to third parties for commercial purposes without your explicit consent. We may share your information with the following parties in limited circumstances:
  • Third-Party Service Providers: We engage trusted third parties to assist with our business operations, such as payment processing (e.g., PayPal, credit card processors), shipping and logistics (e.g., courier services), website hosting, data analysis and marketing. These providers are only allowed to use your information to perform specific services on our behalf and are required to maintain the confidentiality of your information.
  • Legal and Regulatory Requirements: We may disclose your information if required by law, regulation, court order or government authority, or to protect our legal rights, property or safety, or the rights, property or safety of others.
  • Business Transfers: In the event of a merger, acquisition, sale of assets or other business transfer, your personal information may be transferred to the new owner as part of the business assets, provided that the new owner agrees to comply with this Privacy Policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. These measures include:
  • Encryption of sensitive data (e.g., payment information) during transmission and storage.
  • Secure website hosting with firewalls and regular security audits.
  • Restricted access to personal information by authorized personnel only.
  • Regular employee training on data protection and privacy practices.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will take reasonable steps to minimize risks.

5. Your Rights Regarding Personal Information

Depending on your jurisdiction (e.g., European Union under GDPR, California under CCPA), you may have the following rights regarding your personal information:
  • The right to access, correct or update your personal information.
  • The right to request deletion of your personal information (subject to legal obligations).
  • The right to restrict or object to the processing of your personal information.
  • The right to data portability (receive your information in a structured, machine-readable format).
  • The right to withdraw your consent to processing (where processing is based on consent).
To exercise these rights, please contact us at isnnate@outlook.com with your full name, registered email address and specific request. We will respond to your request within 30 business days.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (e.g., web beacons) to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, track website traffic, and personalize content and offers.
You can manage your cookie preferences through your browser settings (e.g., block or delete cookies). However, disabling certain cookies may affect the functionality of our website, such as preventing you from logging in or completing orders.

7. Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will promptly delete such information. Parents or guardians who believe their child has provided information to us may contact us at isnnate@outlook.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology. When we make changes, we will revise the "Last Updated" date at the top of this page and post the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
  • Email: isnnate@outlook.com
  • Phone: +86-18310221990 (Monday-Friday, 9:00 AM-6:00 PM CST)
  • Website: ccosme.com
Last Updated: November 15, 2025