Tracking order

Welcome to the order tracking page of ccosme.com! We know you’re eager to receive your China-manufactured beauty products, so we’ve simplified the tracking process for you. Here’s how to check the real-time status of your order and handle common tracking issues.

1. How to Get Your Tracking Number

We process and pack all orders within 24 hours after payment confirmation (excluding weekends and Chinese public holidays). Once your order is handed over to our logistics partner, you will receive a shipping confirmation email at your registered email address immediately. The email contains your unique tracking number and a direct tracking link.
Note: Please check your spam/junk folder if you haven’t received the shipping confirmation email within 48 hours of placing your order. If it’s still missing, contact our customer service immediately.

2. 2 Ways to Track Your Order

2.1 Track via Shipping Confirmation Email

  1. Open the shipping confirmation email sent from ccosme.com (sender: isnnate@outlook.com).
  2. Locate the "Track Your Order" section and click the embedded tracking link.
  3. You will be redirected to the official tracking platform of our logistics partner, where you can view the real-time shipping status (e.g., "In Transit from China", "Arrived at Local Hub", "Out for Delivery").

2.2 Track via Your ccosme Account

  1. Visit ccosme.com and log in to your account using your registered email address and password.
  2. Navigate to the "My Orders" page from the account dropdown menu.
  3. Find the order you want to track and click the "Track Order" button next to it.
  4. The system will display the latest tracking information and a link to the logistics partner’s platform for detailed updates.

3. Understanding Tracking Status

Our orders go through two main shipping stages, and the tracking status will be updated accordingly. The total delivery time is usually 10-15 business days:
  • International Air Transport Stage: Status may show "Shipped from China", "In Transit to Destination Country", "Customs Clearance in Progress" — this stage takes 3-7 business days.
  • Local Courier Delivery Stage: Status may show "Arrived at Local Distribution Center", "Out for Delivery", "Delivered" — this stage takes 2-5 business days after customs clearance.

4. Handling Tracking Issues

If you encounter any of the following problems, please contact our customer service team at isnnate@outlook.com with your order number and tracking number for assistance:
  • The tracking number shows "Invalid" or no information is displayed.
  • Tracking information has not been updated for more than 3 business days.
  • The order shows "Delivered" but you have not received it (please check with your family, neighbors, or local courier first).
  • The delivery time exceeds 20 business days without any update.

5. Contact Us for Further Help

If you have any questions about order tracking, our customer service team is ready to assist you:
  • Email: isnnate@outlook.com (reply within 24 business hours)
  • Phone: +86-18310221990 (Monday-Friday, 9:00 AM-6:00 PM CST)
  • Live Chat: Available on ccosme.com during business hours
Last Updated: November 15, 2025