Terms of service

Welcome to ccosme.com (hereinafter referred to as "we", "us" or "our"). These Terms of Service ("Terms") govern your access to and use of our website, including the purchase of our China-manufactured beauty products and use of related services. By accessing or using ccosme.com, you ("you" or "user") acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and other relevant policies. If you do not agree to these Terms, please do not use our website or services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and ccosme.com. We reserve the right to revise, update, or modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the bottom of this page and post the revised Terms on our website. Your continued use of our website or services after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

2. Account Registration and Use

To access certain services (such as placing orders, tracking orders), you may need to register an account on ccosme.com. When registering, you agree to:
  • Provide accurate, true, current, and complete personal information (including name, email address, shipping address, etc.).
  • Maintain the confidentiality of your account username and password, and be fully responsible for all activities conducted under your account.
  • Notify us immediately at isnnate@outlook.com if you suspect any unauthorized use of your account or breach of security.
  • You must be at least 18 years old to register an account or make purchases on our website. By registering, you confirm that you meet this age requirement.
We reserve the right to suspend or terminate your account if you provide false information, violate these Terms, or engage in fraudulent or illegal activities.

3. Product Information and Orders

3.1 Product Information

We strive to provide accurate and detailed descriptions, images, and specifications of our beauty products on the website. However, we do not guarantee that all product information is error-free, complete, or up-to-date. Minor differences in product color, texture, or packaging may occur due to manufacturing batches or display device differences. Product weights and dimensions are approximate values.

3.2 Order Placement and Confirmation

When you place an order on ccosme.com, you are making an offer to purchase the selected products subject to these Terms. We reserve the right to accept or reject your order for any reason, including but not limited to: product unavailability, incorrect product pricing or information, suspected fraud, or incomplete order information.
An order is considered confirmed only when we send you a shipping confirmation email (containing the order number and tracking information). Before confirmation, we may contact you to verify order details.

3.3 Order Cancellation and Modification

You may cancel or modify your order within 2 hours of placing it by contacting our customer service. Once the order is confirmed and shipped, we cannot cancel or modify it. For more details, please refer to our Refund Policy.

4. Payment and Billing

When making a purchase, you agree to provide valid and authorized payment information. We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as indicated on the website. All payments are processed through third-party payment processors, and we do not store your full payment card information (see our Privacy Policy for details).
All product prices are displayed in the currency specified on the website and do not include customs duties, taxes, or other import fees (where applicable). Such fees are the sole responsibility of the recipient. We reserve the right to adjust product prices at any time without prior notice, but the price at the time of order placement will apply to confirmed orders.

5. Intellectual Property

All content on ccosme.com, including but not limited to logos, trademarks, product names, images, text, graphics, and software, is the exclusive intellectual property of ccosme.com or its licensors. You may not copy, reproduce, distribute, modify, display, or use any of these materials for commercial or non-commercial purposes without our prior written permission. Violators will be held liable for infringement.

6. Limitation of Liability and Disclaimer

6.1 Disclaimer

Our website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the website will be error-free, uninterrupted, or free of viruses or other harmful components.

6.2 Limitation of Liability

To the maximum extent permitted by law, ccosme.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, data, or goodwill) arising from your use of our website, products, or services, even if we have been advised of the possibility of such damages. Our total liability for any claim related to these Terms shall not exceed the total amount you paid for the relevant product or service.
We shall not be liable for delays or failures in performance caused by circumstances beyond our reasonable control, such as natural disasters, wars, strikes, riots, government regulations, or disruptions to transportation or communication networks.

7. Termination

We may terminate or suspend your access to our website or services at any time, without prior notice, if you violate these Terms or engage in conduct that we reasonably believe is harmful to our interests, reputation, or other users. Upon termination, your right to use our services will immediately cease. Sections related to intellectual property, liability limitation, and dispute resolution shall survive termination.

8. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict of laws principles. Any dispute arising from or related to these Terms or your use of our services shall first be resolved through friendly negotiation between you and us. If negotiation fails, the dispute shall be submitted to the people's court with jurisdiction over the place where our company is located for litigation.

9. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact our customer service team:
  • Email: isnnate@outlook.com
  • Phone: +86-18310221990 (Monday-Friday, 9:00 AM-6:00 PM CST)
  • Website: ccosme.com (visit our "Contact Us" page for more options)
Last Updated: November 15, 2025